You can cancel references conducted in Rent Now and as a stand alone service through your account.
Rent Now References
If you are a landlord using Rent Now to reference your tenants, you can simply:
- Go to the Listing Manager page
- Click 'View' on the referencing order
- Click through to the reference page
- You can then click 'Edit Applicants' to cancel the reference.
Please note that references may already be chargeable at the time of cancellation, in which case we will send through a cancelled report to confirm that the referencing has been cancelled successfully.
Stand alone References
If you have ordered stand alone referencing, you can can cancel references by:
- Logging in
- Going to your 'Manage' then 'Services' page
- Choose 'Referencing' then 'View References'
- Choose the relevant property
- Click 'View Progress' next to the applicant you'd like to cancel
- Click 'Cancel'
This will generate a confirmation email to you and to the tenant, confirming the reference is cancelled and will automatically apply the refund if eligible.