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Support Team

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Latest activity by Support Team
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    Support Team created an article,

    Who is responsible for cleaning the property at the end of a tenancy?

    The Tenant Fees Act 2019 outlines which fees are permitted and which fees are prohibited. As such, the legislation prohibits the landlord requiring a tenant to pay for professional cleaning when th...

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    Support Team created an article,

    How can I serve notice to my landlord?

    When to Serve Notice This will depend on whether you are in the fixed term of your tenancy or not - your contract will always have this information. Where you're part of a Rent Now tenancy, you can...

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    Can tenants pay the rent and the deposit separately?

    The website allows for partial payments, so payments can be made separately as long as the final balance is received before move-in.If we receive a payment that includes the entire first month's re...

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    Support Team created an article,

    Surrendering A Tenancy once the Contracts are Signed

    Once everyone has signed the tenancy agreement there is a legally binding commitment for all parties to honour its terms. However, we understand that circumstances can change and that sometimes it ...

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    Support Team created an article,

    What photos can I upload to my advert?

    When adding photos to your advert, the following photo requirements need to be followed: No logos, watermarks or brand information (e.g. phone brand watermarks, agent sign boards, brand logos on T...

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    Support Team created an article,

    Landlord Guide to COVID-19 Emergency Measures

    The Government has announced a raft of measures to support landlords and tenants through the coronavirus emergency. Things are moving very quickly and this guide will be regularly updated as more ...

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    Support Team created an article,

    How to Formalise a Temporary Rent Reduction or Rent Holiday

    Many landlords have been asking how to go about formalising an agreement with their tenant to temporarily lower or suspend the rent. Understandably landlords will want to help out their tenants wit...

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    Support Team created an article,

    How to Conduct a Property Viewing Online

      Social distancing measures introduced to battle coronavirus mean you can’t currently carry out viewings in person. But you may still wish to show your property to prospective tenants who have no ...

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    Support Team created an article,

    Should I Move House During Lockdown?

    The Government has provided guidance on moving home during this period. Where possible, any moves should be delayed until travel restrictions are lifted. This is in order to further reduce contact ...

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    Support Team created an article,

    Can Tenants Be Evicted During Lockdown?

    Coronavirus has changed the rules for evicting a tenant in England and Wales. New measures have also been announced in Scotland. If a landlord has decided they wish to evict a tenant, they must now...