OpenRent deposits are held in an independent government approved scheme, which can be checked by selecting your tenancy here and heading to the "Tenancy Deposit" section. This may vary depending on when your tenancy was created.
If you have opted into our deposit replacement scheme Reposit then you can find more information here.
If your tenancy was not created through Rent Now and you are not sure if your landlord has protected your deposit you can follow this government guidance.
Deposit Return
In most cases deposits are returned without issue. You can see our guidance on getting your deposit back here.
Deductions
In some cases a landlord may wish to make deductions to the tenancy deposit to cover damage to the property, among other things.
To avoid this you should return the property in a similar state to when you moved in. Your landlord cannot make deductions to your deposit for damage caused by fair wear and tear. Any deductions must also be reasonable and reflect actual costs to the landlord.
The landlord and tenant(s) must both agree on the deductions to be made. If you do not agree with the landlord's proposed deductions then you should first reach out to the landlord and try to reach an agreement.
How to raise a dispute
If you cannot reach an agreement with your landlord and the landlord contacts the scheme to release the deposit then you should reject the release request and raise a dispute with the scheme. You will be able to find more information on this on your deposit scheme website.
All government-approved providers of tenancy deposit protection schemes offer a free, impartial dispute resolution service to make a decision based on the evidence provided by both parties.
If you remain concerned you can reach out to: