When a tenancy under OpenRent Deposit Free comes to an end, landlords manage dilapidations and rent arrears through a digital settlement dashboard.
Step 1: Submitting Your Charges
- Initiating Check-Out: Within your OpenRent dashboard, navigate to the tenancy page and select Raise Charges.
- Itemise Each Deduction: Categorise each item clearly (e.g., Cleaning, Damage to premises, Unpaid rent).
- Attach Supporting Proof: Upload check-in inventory photos, check-out condition photos, and formal contractor invoices or estimates.
- Zero Charges: If the property has been returned in good order and rent is paid up to date, select Tenancy Closed – No Charges. This automatically halts the tenant's monthly subscription fee and closes the file.
Step 2: The 10-Day Negotiation Window
Once submitted, tenants have 10 days to review your proposed Charges:
- Agreement: The tenant can accept all or individual Charges. Accepted amounts become due immediately and are collected via the tenant's saved card on file.
- Counter-Offers: Tenants can propose a revised amount with explanatory comments and photographic counter-evidence.
- Default Acceptance: If a tenant fails to respond or take action on a proposed Charge before the 10-day window expires, the Charge is accepted by default. The balance is finalised and automatically charged to the tenant's payment card.
Step 3: Requesting mydeposits Adjudication or a Guarantee Payout
- Referring Disputes: If an agreement cannot be reached during negotiation, the tenant can refer the case to mydeposits for binding adjudication.
- Fast Decision: Once final submissions are received, mydeposits issues a binding determination within 28 days.
- Requesting Payment Under the Guarantee: If the tenant does not settle agreed or awarded Charges exceeding £100 within the allotted timeframe, you can ask us to pay under the Guarantee directly from your dashboard. OpenRent reviews the documentation and disburses funds to your bank account within 7 working days.