We understand that there are times during a tenancy where you may not expect the full rental amount, or that your tenants may accidentally overpay. To ensure the balance due remains correct, you can amend the balance by:
- “Adding a payment" to reflect any funds your tenant has paid directly to you; or to record any payment that you have waived and don’t expect to receive in the future (e.g. if the tenant has covered the cost of a repair).
- "Adding a charge" to indicate a previously paid sum has been returned. This might happen if your tenant accidentally overpaid and you are returning funds in the meantime.
It is important to note that this simply updates the balance on OpenRent. The actual transfer of funds would need to be arranged directly between yourself and the tenants. No funds will automatically change hands as a result of the updates you make.
How to make this change
1. Locate the correct tenancy here, and then go to your Rent Collection dashboard by selecting "Manage", then choosing "Rent Collection" from the dropdown menu.
You'll then see the option to amend the balance towards the top of the page.
2. Select the relevant option (payment/charge), and fill in the information. You should provide a reason in the description as to why the update is being made.
3. This will then appear in the payment history at the bottom of the page, along with your note, and the current balance will be updated to reflect the change. If needed, you can also remove a manual adjustment using the red 'Remove' button.