Want to use Rent Now to create a tenancy with your new tenants, but they have already paid a holding deposit to you directly?
1 - Refund the deposit to the tenant
This will involve you repaying the holding deposit to the tenant so that they can apply via OpenRent.
It's unfortunately not possible to start Rent Now without a holding deposit, or with the holding deposit being paid by the landlord. This is because we need to establish the application process and Terms with the tenant when they apply, and collect the holding deposit as part of this.
2 - Ensure your listing is live
You will need a live listing in order for your tenant to start Rent Now. You should republish the listing you had, or create a new one if you have not done so already.
3 - Ask the tenant to place the deposit on OpenRent
Once you have a live listing your tenant will be able to go to the listing, click the green 'Rent Now' button and start their application by paying a holding deposit (equivalent to 1 week's rent).
It's also worth noting that we will need to handle the first month's rent and deposit as part of setting up the tenancy. If you have collected those funds directly you will be able to pay them on to OpenRent once you have signed the contract for the tenancy.
You can find a useful overview of our Rent Now service here.