If you used our Rent Now service to set up the tenancy, we will have registered the deposit with a government approved custodial deposit protection scheme.
Once created by the Rent Now system, an OpenRent tenancy is a private agreement between the tenants and the landlord. Your deposit will be held in the custodial deposit protection scheme and will have been transferred to the landlord's custodial deposit account as soon as funds cleared.
This means the deposit is now an issue between you, the deposit protection scheme, and your landlord.
How to Initiate the Deposit Repayment
To get your deposit back at the end of the tenancy please speak to your landlord directly.
Usually a landlord will request deposit repayment via the government approved deposit protection scheme's website, but if you're unable to reach them or it is the landlord's preference, you can request repayment directly from the scheme yourself.
When we first protected the deposit you will have received an email from the deposit protection scheme containing the details you require; if you can't find this email you can use the link labelled "Forgotten your repayment ID?" to retrieve the details you need.