The vast majority of tenancies are ended and the deposit is returned to the tenants in full. Sometimes however the landlord may need to make a claim on the tenancy deposit.
If your landlord has made a claim on your tenancy deposit at the end of the tenancy, we will notify you via email and you will have 7 days to respond to the claim. Accepting or disputing any claim must be done via the lead tenant's OpenRent account.
You can view the evidence the landlord has uploaded next to each claim by pressing "view details", and if you agree with the deductions, you can review and accept using the green button above.
Make sure you add your bank details on site so that where applicable any funds can be returned to you. You can do so here.
If you wish to dispute all/some of the claim, you can do so via your OpenRent account or via the link in the email notification. Each claim will then be reviewed separately and you will be able to upload the relevant evidence.
If you agree with a certain claim, you can press to go to the next item. If you wish to dispute the claim, you will be asked to enter a counter offer, and to add a description and evidence as to why you are disputing the claim.
Your dispute will be sent to the landlord after each claim is responded to. They will be able to accept your dispute offer, or respond with an offer themselves for you to accept.
We always advise that you speak directly with the landlord to come to an agreement about any disputed amounts. Either party can then update their offer via the site for the other to accept. Where you agree we can send the funds straight away and avoid a lengthy dispute process.
If you are unable to come to a compromise about any disputed funds after 10 days, you (the tenant) should request adjudication from mydeposits - instructions on how to do so will be visible on site. They will review all of the evidence and come to a final decision about where the funds should be sent.