When we complete a comprehensive reference, we will request employment and landlord referees from the applicant (where applicable), and give these referees a sensible amount of time to respond.
However, many landlords do not want to keep waiting indefinitely for referees who may or may not ever respond. For this reason, after a certain point, we send through the report with the information available to us at that time, pending any further information that we may receive from referees.
If you would like to extend the amount of time that a referee has to respond, you can contact our referencing team directly to request this here.