If you are having an issue connecting your bank account using Open Banking, and you are using a compatible bank, the first thing you should do is contact your bank directly for assistance.
If your bank does not support Open Banking, or you are still not able to connect your account after contacting your bank, we will not be able to verify your income in this way and you will need to opt-out of this part of the referencing process.
We understand that Open Banking is not available for all accounts, and will complete your reference using the information available to us (such as your employment referee).
Be aware that we cannot accept copies of documents, such as bank statements or employment contracts, but you are welcome to provide these to the landlord directly if you wish.