Enquiries can be made via phone, text, email or our website. We pass all these enquiries on to you via email. We’ll also send a text if it’s a reasonable time of day.
There are two kinds of enquiry you can get: viewing requests and questions.You can manage all your enquiries from your My Enquiries Dashboard.
Viewing requests
This is when a tenant would like to view the property. We email you, passing on their message and their details to you and ask you to reply within 48 hours to discuss their application and arrange a viewing.
When you get a viewing request, we will send you:
- An email to your registered account
- An SMS to your mobile if it’s within sociable hours
Change your message preferences here.
Questions
If a tenant wants to find out more before asking to view your property, then can send you a question.
When you get a question, we will send you:
- An email to your registered account
The contact details of you and the tenant will remain hidden to protect your privacy. This lets you have a conversation without needing to give away your details (unless you choose to share them).
Pre-screening question for tenants
You can create a set of standard questions for all tenants to answer before they apply to your property.
We will then send you their answers along with their enquiry. This helps you efficiently find out more information about tenants without having to message them all individually.
Here is a guide to setting up pre-screening.
Tips on managing enquiries
- Use our viewings scheduler to keep your viewings organised. Then we can automatically send the tenants reminders, which reduces your no-show rate.
- If a tenant is not appropriate, reject them via the dashboard. Don’t just ignore them!
- You can arrange group viewings if you prefer to save time showing tenants around.
- If you have any restrictions, such as “no pets” then include them in the property description as well as using our tick boxes. You can even include this a third time in your pre-screening questions.
How to see and respond to enquiries
You can read and respond to all your enquiries here.