Once your tenancy has been set up using Rent Now, the landlord will be able to add and remove tenants and guarantors at any point using the renewal process. Please note that this feature is not available in Scotland; you can see more information here.
- Step By Step Guide
- Handling the Deposit
- Updating a Reposit Record
- Further Information
- Any More Questions
Step By Step Guide:
- Select the relevant tenancy that you'd like to update https://www.openrent.co.uk/listingmanager/rentnowmanager
- Click "Change Tenants / Guarantors " which will bring you to the renewal options screen.
- Select the option to "Create Renewal".
- You can add tenants and guarantors by clicking the blue "Add Tenant" or "Add Guarantor" button. You can remove a tenant or guarantor by clicking the "Manage" button next to their name and then selecting "Remove".
- When adding a tenant or guarantor you will be provided with referencing options. You can proceed without referencing if you prefer.
- You'll have the option to make any other changes to the contract (you can see all of the details that you can change at renewal here).
- Issue the new contract by using the green 'Propose Renewal Terms' button at the bottom of the page.
- We'll email any former tenants to confirm that they are no longer part of the tenancy and invite any new tenants or guarantors to create an OpenRent account.
- Once all tenants, guarantors and co-landlords named on the new contract have signed we'll invite you, as the lead landlord, to sign.
- The new contract will now be in effect.
If you wish to reference any new tenants or guarantors, you can do so using our standalone referencing service at anytime.
Handling the Deposit:
After any change to the tenants named on the contract you will also need to ensure that the deposit protection record is updated.
We've created a helpful guide for you which takes you through this process for both our new deposit protection provider, MyDeposits, and our previous provider, the DPS.
You can see which is relevant for your tenancy by selecting it from the link below and heading to the "Tenancy Deposit" section of the "Manage your tenancy" page: https://www.openrent.co.uk/listingmanager/rentnowmanager
Guide for deposits protected with the DPS
Guide for deposits protected with mydeposits Custodial scheme
(relevant for most Rent Now tenancies created before March 2024)
Guide for deposits protected in OpenRents account with mydeposits
(relevant for most Rent Now tenancies created after March 2024)
Updating a Reposit Record:
If you opted to use Reposit's deposit replacement service at the start of the tenancy then you will need to notify Reposit directly of the addition or removal of tenants. You can contact Reposit by emailing them at hello@reposit.co.uk.
Reposit also offers a full guide on how to add or remove tenants during a tenancy on their website.
Updating your Rent Guarantee Insurance Policy
If you change tenants you should update your Rent Guarantee Insurance policy. We have a guide on how you can do this here.
Further Information:
Where there is a tenant changeover for a renewal, is the departing tenant required to give notice?
As the initial tenancy is ending, this can be accomplished either by mutual agreement of all parties, or by the outgoing tenant serving correct notice to end the tenancy.
Can I change the landlord on the tenancy agreement?
No, landlords are not currently able to remove themselves, or any landlord co-signatories, from the tenancy agreement through our Renewals service.
If there is a change to the named landlord(s) on the tenancy agreement we'd advise you to create a new tenancy. You can see more information on this here.