Sometimes, our support team may request a screenshot of an issue that you are facing to help them solve it. If you need help taking a screenshot, some guidance can be found below.
Once you have taken a screenshot, you will be able to attach it to your reply to our support team.
iOS
On an iPhone or iPad without a home button, press the power and volume up buttons at the same time.
If your device has a home button, press this and the power button at the same time instead.
Android
The specific steps will depend on your phone's manufacturer, but typically you need to press the power and volume down buttons at the same time.
If this does not work, holding down the power button for a few seconds should bring up a menu with a 'screenshot' option.
Windows
You can open Snipping Tool, which is used to take screenshots, from the start menu or by pressing the Windows logo key, Shift and S at the same time.
macOS
You can take a screenshot of the whole screen by pressing Shift, Command, and 3 at the same time. If you just want to capture a part of the screen, press Shift, Command and 4 at the same time, and then click and drag the box around the area you want to capture.