Incoming tenants can enquire about your property via phone, text, email or our website. We pass all these enquiries on to you via email. We’ll also send a text if it’s a reasonable time of day.
There are two kinds of enquiry you can get: viewing requests and questions. You can manage all your enquiries from your My Enquiries Dashboard.
You can find a guide on how to handle both kinds of enquiries here.
Pre-screening question for tenants
You can create a set of standard questions for all tenants to answer before they apply to your property.
We will then send you their answers along with their enquiry. This helps you efficiently find out more information about tenants without having to message them all individually.
Here is a guide to setting up pre-screening.
You can also add information about yourself and what you're looking for in a housemate in the property listing or in an auto-reply.
You can edit or remove an auto-reply for any specific advert from the respective enquiries page.
You can learn more about these options and other enquiry handling tools here.
Tips on managing enquiries
- Use our viewings scheduler to keep your viewings organised. Then we can automatically send the tenants reminders, which reduces your no-show rate.
- If a tenant is not appropriate, reject them via the dashboard. Don’t just ignore them!
- You can arrange group viewings if you prefer to save time showing tenants around.
- If you have any restrictions, such as “no pets” then include them in the property description as well as using our tick boxes. You can even include this a third time in your pre-screening questions.
How to see and respond to enquiries
You can read and respond to all your enquiries here.