Whenever you make a rent payment via our Rent Collection service, the funds will be sent to the landlord automatically. You will need to contact them directly to discuss how these funds will be used or to arrange for them to be repaid to you.
The landlord will be able to adjust the Rent Collection balance to reflect that these funds have been repaid.
My tenancy has ended
If your tenancy has already ended then the Rent Collection account will be disabled. Your payment will be sent back and you should receive this within two working days.
Standing orders
OpenRent will never instruct your bank to send us funds, this is done either manually or via a standing order.
If your tenancy ends or changes are made to your rental amount or payment date, you should adjust or cancel your standing order with your bank where necessary.
We offer some more guidance on standing orders here.