Once created by the Rent Now system, an OpenRent tenancy is a private agreement between the tenants and the landlord. OpenRent deposits are held in the DPS custodial scheme and will have been transferred to the your DPS account as soon as funds cleared (typically a few days after the tenants paid us the outstanding balance), so you are now in control of this deposit.
To return the deposit (less any necessary deductions) to the tenants at the end of the tenancy please request deposit repayment via the DPS website. Please use the following link to log in:
How do I find the details of the deposit?
When we first protected the deposit you will have received an email from the DPS containing the details you require; if you can't find this email you can use the link labelled "Forgotten your repayment ID?" to retrieve the details you need.
For further information please see the DPS website help:
- OpenRent Guide to Deposits